Frequently Asked Questions

Kinly is a relationship management app designed to help you stay connected with the people who matter most — especially if you struggle to remember to stay in touch. Get started in 60 seconds with our simple setup.

You can start a 7-day free trial of Kinly Pro to try all features. You won’t be charged until the trial ends. Cancel anytime in your App Store or Google Play subscription settings before day 7 to avoid being billed.

Free: Up to 15 contacts, basic reminders, and core features. Pro: Unlimited contacts, cross-device sync, birthday reminders, one-off reminders, family tree visualization, weekly summaries, and custom reminder times.

The Family Tree helps you visualize and manage family relationships for each contact. You can add family members, see how everyone is connected, and never forget important family relationships.

Weekly Focus shows you who you need to reach out to this week based on your contact cadences. It prioritizes overdue contacts, those due today, and upcoming contacts to help you stay on top of your relationships.

Yes! Pro users get cross-device sync, so your contacts, reminders, and interactions are automatically synced across all your devices (iPhone, iPad, Android phones, tablets).

Kinly sends you reminders when it's time to reach out to a contact based on your cadence settings. You can set custom reminder times for each contact, and Pro users get birthday and one-off reminder notifications.

Pro is $3.99/month or $34.99/year (save 27%). The annual plan is the best value and saves you money compared to monthly.

Yes! You can cancel your subscription anytime. You'll continue to have Pro access until the end of your current billing period, then switch to the free version.

All your data is saved and will be available if you resubscribe. Free users can access up to 15 contacts, and Pro features are archived but not deleted.

Go to Settings > Subscription and tap "Restore Purchases". This will restore your Pro subscription if you've purchased it on another device or reinstalled the app.

Yes! Your data is encrypted and stored securely. We never share your contact information with third parties. Your relationships and reminders are private to you.

Yes! Go to Settings > Data & Privacy > Export Data to download all your contacts, reminders, and interactions in a portable format.

Yes. Go to Settings > Data & Privacy > Delete Account. This will permanently delete all your data. This action cannot be undone.

Make sure notifications are enabled in your device settings and in Kinly's notification settings. Also check that you've set cadences for your contacts and that reminders are enabled in Settings.

Make sure you're signed in with the same account on all devices and that you have an active Pro subscription. Try signing out and back in, or contact support if the issue persists.